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Returns
You have 14 days to withdraw a purchase. Here's how.
Your right to withdraw
How much time do I have?
You have 14 days from receiving your order to withdraw your purchase.
Where do I find the terms?
The full terms are under right of withdrawal.
Arranging a return
How do I start a return?
Get in touch through the contact form. Include your order number and what you want to send back; we'll tell you the next steps.
What about my payment?
Once we've received your withdrawal, we arrange the refund. The exact terms are under right of withdrawal.
Bonus points
What happens to my points?
If you return or cancel an order, the points it earned are taken back. If you spent points on that order, you get them back. More under bonus points.
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