Frequently asked questions

The delivery time is shown on every product and in the checkout, before you pay. As soon as your order is on its way, you get an email.

You see the shipping cost in the checkout before you pay. Orders of €49.00 or more ship free. More on the Shipping and delivery page.

Log in to your account to see the status of your orders. You also get an email at every step.

Yes, you can check out as a guest. With an account you collect bonus points and manage your subscriptions.

You can pay with: Apple Pay, Bancontact, Banktransfer, Billie, Belfius, Card, iDEAL, KBC/CBC Payment Button, Pay by Bank. The checkout shows which ones are available for your order.

You pay on the payment provider's secure page. Your card or bank details never reach us.

Yes. You have 14 days from receipt to withdraw your purchase. The full terms are under right of withdrawal.

Get in touch through the contact form and include your order number. You'll find more under Returns.

You collect points with every order. Every 100 points are worth €1.00 off. Redeemable from 500 points. As soon as your order ships, the points are on your balance. Everything about bonus points.

With a subscription you get your favourite products automatically at a discount, at the rhythm you choose. Read more about subscriptions.

Yes, in your account you can pause, resume or cancel a subscription. Cancel at least 30 days before a delivery and that delivery won't be sent; later than that, the subscription ends after that delivery. The terms are under subscriptions.